Access into modern buildings is multifold and we also have multiple classes of entry requirements (pedestrians, passenger vehicles, delivery vehicles, visitors etc.).  ICM has a comprehensive and unified strategy to handle this.  While there must be a tight monitoring and enforcement of security and safety protocols utmost care has to be taken to curate a delightful experience to the entrants.  Our interconnected and holistic strategy guarantees that this is achieved through the right technology interventions and connected data management.

Parking is the most important driver of determining the visitor experience to an office or a mall or any facility.  ICM has the capability to handle a layered solutioning based on the needs of the customer and the oddities of the property.  We can provide a range of solutions and services including pre-booked parking, guided parking, parking assistance and way finding, optimizing parking management for both revenue and utilization etc.

ICM believes in ‘Safety First’ approach. All aspects and protocols with respect to environment, health and safety are studied and integrated while designing Standard Operating Procedures (SOP’s) and are seamlessly implemented to provide safe work environment, which reflect ICM’s commitment to environmental excellence and stewardship.

ICM identifies and mitigates health and safety hazards using HIRA (Hazard Identification and Risk Assessment) in the following areas: 

• Operations,
• Fire safety,
• Indoor air quality,
• Access control 
• Legal requirements 

Other customer-relevant areas such as:

• Insurance issues, 
• Identifying environmental risks using AIA (Aspect-Impact Assessment),
• Designs control measures

It is of paramount importance that big hubs such as Office Parks, Malls, Hospitals, Universities are well connected by transport infrastructure.  In many countries, outside the developed geographies, this is an acute shortcoming.  Neither the property owners, nor the occupant firms can offer an optimal transport alternative that can substitute private vehicles being driven to these hubs.  ICM, as a comprehensive Property Operator and Manager, can solve this effectively.  We can develop bespoke transport strategy and offer services based on factors such as Geographical Coverage, Peak Hour Timings, Transport Demand from the Occupants, Routes, Prevalence of public transport infrastructure etc.  We also strive to keep the travel affordable and more importantly help reduce private vehicles and contribute to a healthier and safer tomorrow.

ICM, being a Property and Facility Management company, considers Office Space Management as a key ….

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 All modern buildings and communities, be it Offices, Education Institutes, Retail, Hospitals etc., are not complete without a fully equipped Food Court.  The types of cuisines offered, the restaurant options, food outlets that cater to a diverse palette and pockets are vital to any modern facility.  It is an art to string together the right mix of food vendor partners and support their operations with the right business and operating model.  ICM’s unique experience of running such facilities in our Commercial Office buildings/parks, Retail Malls, Education Institutes and Residential properties and the rich and diverse set of partners in the extended ecosystem of ICM will be the right head start for any property.  ICM specializes in hitting the right blend between offering choices, making the business viable for the partners, and earning the right revenue share for the property owner.

At times people have unwelcomed difficulties related to plumbing or electrical work at their home or offices. These are usually light nature tasks or repairs like leaky faucets or electrical light fixtures. But, at times, other complex work requires expert’s interventions like Pest Control, Deep Cleaning, Core-cutting, various types of home painting, etc. Thus, we have introduced what we call ‘Convenience Services’ as one of our offerings, which helps in solving basic problems to complex work. It is a bouquet of service offered to individuals or companies.

We exactly understand what you want and how to service and meet those expectations.

Every property has a bouquet of amenities.  Some of these are usually intended to be Free-To-Use for the occupants (e.g., Water Fountains, Parks etc.) and some of them are Free-To-Access. However, products to be purchased (e.g., Food Court, Saloon etc.) and some other amenities are Pay per use or pay for subscriptions (e.g., Gym, Badminton Courts etc.).  ICM can manage this variety, help property owners make the right decisions in categorizing them and operating all of them, to both, generate revenues for the owner and make it a pleasant experience for the users.

Events are an important part since they showcase the culture and tradition that the community espouses and nurtures.  ICM specializes in providing event services ranging from small scale corporate events like office parties to large scale festivals like Wine Fest, etc.

A dedicated team of professionals are involved from planning to execution of the event that include budgeting, scheduling, site selection, coordinating transportation and parking, arranging for speakers or entertainers, arranging decor, event security and coordinating with third-party vendors required for the event.

For further details, kindly drop a mail enquiry@icm.in , and our expert will get in touch with you shortly

Waste Management is becoming an area of focus both from an ecological point of view and a commercial point of view.  If the Waste is collected in the right manner and segregated at source, Waste promises to be the new oil.  ICM has the know-how and experience of handling Wet Waste, Dry Waste, Reject Waste, e-Waste through their lifecycle of Collection, Segregation, Disposal, Recycling and Monetisation.

ICM capabilities include standard tools-based Customer Relationship Management such as Help Desks and bespoke Customer Engagement Programs such as Monthly/Quarterly Review and Engagement meetings with clients.  We can also put in place complete workflows for handling Customer Escalations, preparation of FAQs, Customer/Occupant Manuals. We also have an evolved practice of conducting and actioning feedback on the results of CSAT (Customer Satisfaction) scores.