About ICM
ICM is a premier technology predicated Asset management company servicing Residential, Commercial, Retail, Education Institutes and Smart Township.
ICM leverages a right blend of People, Processes and Technology to deliver best-in-class Facility and Property management services to its clients
ICM Vision
Enrich lives of people by enabling them to make more informed and convenient choices.
ICM Mission
Transformation of the O&M industry (Real Estate, Power, Highways etc.) with a “Technology First” approach
Redefine the O&M Industry across sectors into a People Centric business leveraging Technology and Ecosystem Partnerships.
ICM Charter
Deliver superior Connected, Convenient & Comfortable Community living to Citizens by leveraging smart Technology & Data predicated Asset Management Services.
Our Values
Customer Centricity
– Customer as the focal point
– Holistic customer experience
People Centricity
– Robust team of professionals
– Capability & Capacity
Technology Centricity
– Curate unique customer experience through technology
– Operations predicated on technology
Why ICM
ICM is a premier technology predicated Asset Management Company servicing Commercial office buildings, Retail, Educational Institutes, Residential, and Smart Township with best-in-class processes, sound financials, visionary leadership, technological interventions, and high level of customer satisfaction have helped ICM set new benchmarks in the facility management space.
Unique Business Blend
Right Combination of People, Process, Technology, Data Insights, Business Models and Values that ensures best outcomes for customers at an affordable price point. We do not believe in a single fit to all business models. We engage with the client with our flexible models ranging from Fixed Price to Cost Plus with defined KPI’s for outcomes.
Business Outcomes
We encourage innovative practices across all functions and levels of the organisation. Our Innovations are towards targeted Business Outcomes.
We deliver on two main areas:
Customer eXperience and Satisfaction – Over 20% more satisfaction and engagement
Operating Cost Reduction – 10 – 20 % through Innovative Process design, governance and Technology.
Excellence through Governance
As an organization, we have robust governance model with optimal processes coupled with requisite checks and balances through Computer Aided Facility Management Tools for Operations, Monthly Reporting, and Review mechanism through Periodic Processes and Audits by specialists and end users.
Technology
Technology & Data Predicated knowledge processing ensures best-in-class process adoption and delivery across assets. It also gives the mobility on field through Process adherence, Monitoring and Review through Mobile Technology. Based on the data insights, a unique operational “Recipes” and “Signatures” are curated to provide specialized requirements of Clients through our Bouquet of Services
Learning & Development
We believe in continuous learning and upgradation of skills and therefore we are very happy to invest in the development of our people. We have curated programs that facilitates in evolving skill development and competencies of our human resource. These programs are achieved by designing training plans based on need- analysis at every level followed by timely evaluations. This motivates our employees to upskill their existing skills and eventually grow to take bigger and challenging responsibilities in their professional career
People & Organisation
ICM builds its foundation by smart hiring. Expertise-rich Central Functional Teams work with nimble and agile Field Property Teams. Such a structure guarantees best outcomes irrespective of field conditions and brings predictability, repeatability and scalability with assured optimal management of cost.
Our Certifications
Quality Management System
Facility Management
Environment Management System
Health & Safety Management System
Certificate of Incorporation
Man-years of Asset/ Property O&M experience
Acres Smart & Sustainable city management
Sq. ft Handled Commercial, Retail, Residential & School complexes
Engineering equipment’s managed
%
Budget Compliance
Score on a scale of 10 in Client Satisfaction surveys
%
Y-o-Y water & energy conservation
%
Waste segregation implemented in our Assets
CONTACT
+91 9741500007
ADDRESS
Intelligent Community Management Pvt. Ltd.
Bangalore : Utility Block, Bhartiya City, Thanisandra Main Road, Bangalore- 560064, India.
Delhi : E-52, New Manglapuri, Mehrauli (Mandi Road), New Delhi - 110030.
Chennai : 56/7 Nallambakkam Village, Via Vandalur, Chennai – 600048.
enquiry@icm.in